HELP CENTER

Order Status

You will receive an email confirmation when you place your order and a shipping confirmation when your order has been shipped. Please feel free to contact customer care with your order number for a status update.

Shipping Process

We package and ship your order as soon as possible. If you would like to make any changes to an order please contact us immediately. We only ship during business days and do not ship on Saturdays, Sundays or holidays. 

Returns + Exchanges

We accept returns within 30 days of the date of delivery. You may return any product purchased from this website in its original condition for original merchandise value.

To initiate your return or exchange, please email cs@prettygreatcompany.com and be sure to specify your order number and the product you are returning.

REFUNDS

All returns will be refunded to your original form of payment within 14 business days.

Pretty Great reserves the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.

EXCHANGES

To exchange an order, simply return your original item for a refund and place a new order online (see "RETURNS" above).

Customers desiring to return or refuse delivery will be best serviced by receiving the delivery and following the return instructions included in the package.

Pretty Great shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.

Cancelation Policy

You can cancel your order if your order has not yet been shipped. Please contact us immediately after placing your order if you would like to cancel. If your order has already been shipped out to you, you can issue a return when you have received the order.